Hospital unit given prestigious quality award

A Milton Keynes Hospital unit has been given a national award for its comfortable surroundings and caring staff.

The prestigious Macmillan Quality Environment Mark Award was presented to the Macmillan Oncology and Haematology Unit last night (Tuesday, June 8).

Milton Keynes Hospital NHS Foundation Trust was the first site to be awarded the quality mark.

Tony Halton, Director of Nursing, said: “We are delighted to receive this award, and my congratulations go to the staff and volunteers. We know that our patients really value this unit, with its comfortable surroundings, warm welcome and high quality of care. We also have an excellent team across the hospital making the process as smooth as possible for people with cancer, from diagnosis to treatment, and giving people the information and support they need along the way. This award is testament to their hard work.”

The award recognises and rewards good practice and high standards within the physical environment of a cancer care building. The assessment looks at

· Patient journey and accessibility (public transport, car parking facilities and the greeting received at the door)

· Best use of space for patient comfort and treatment

· Atmosphere and whether there is a homely feel to the environment and a garden. The natural light and decoration of rooms.

· Food and drink facilities for patients and partners

· Staff attitude and interaction with patients, for example, how staff take time to listen and understand the patient’s perceptions and need for individual, dignified care

Patient Dennis Turner, who attends the unit five days a week, explained: “The doctors are top rate and the treatment is excellent. When you come in they know your name and most of them know your case history, so they can just get on with things. It’s great, it’s like a big family.”

For more information on the Macmillan Quality Environment Mark, see www.macmillan.org.uk/cancerenvironments